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HP 3YP17A Tricolor Printhead for HP Smart Tank 720 750 790

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HP 3YP17A Tricolor Printhead for HP Smart Tank 720 750 790

Compatible Printers
SmartTank-670
SmartTank-720
SmartTank-725
SmartTank-750
SmartTank-755
SmartTank-790
SmartTank-795
SmartTank-6000-series
SmartTank-7000-series
SmartTank-7300-series
SmartTank-7600-series

SmartTank 7605

 

How to :

Determine which printhead caused the error

Look at the control panel (non-touchscreen printers) or printer display (touchscreen printers) to determine which printhead caused the error.

  • If the error screen Print head problem indicates that the tri-color printhead is not communicating or the  Attention lightattention icon orange inline and the tri-color print head icon are flashing, it is the tri-color print head that caused the error.

    Blinking tricolor printhead icon

  • If the error screen Print head problem indicates that the black printhead is not communicating or the  Attention lightattention icon orange inline and the black printhead icon are flashing, it is the black printhead that caused the error.

    Blinking black printhead icon

  • If the error screen Print head problem indicates that the tri-color and black printheads are not communicating or the  Attention lightattention icon orange inline and both printhead icons are blinking, both printheads have caused the error.

    Blinking tricolor and black printhead icons

Check the print heads

The printer may display an error if the printheads are not installed correctly.

Make sure all ink tanks are at least half full and there is paper in the input tray.

  1. Raise the ink access door and wait for the carriage to stop.

    Opening the ink access door

  2. Make sure the print head cover is closed.

    • If the print head cover is closed, continue with the following steps.

    • If the print head cover is open, press down to close it, close the ink access door, and then try printing. If the error persists, continue with these steps.

  3. Press the blue button on the print head carriage to open the print head cover.

    Opening the print head cover

  4. On the printhead with the error, press down to release it, and then pull it out of the slot.

    CAUTION:

    To avoid wasting ink, hold the print head by its sides and keep it upright at all times.

  5. Make sure the caps on top of the new printhead have been removed.

    Checking that the caps on top of the print head have been removed

  6. Make sure you have removed the tape from the print head contacts.

    CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. Do not reapply the protective tape over the contacts. Touching these parts can cause clogging, ink failure, and poor electrical connections.

    Checking that the tape has been removed

  7. Insert the print head into the slot until it clicks into place.

    Inserting the print head into the slot

  8. Repeat the above steps for the other head only if indicated by the error message or  print head icon .

  9. Close the print head cover.

    Closing the print head cover

  10. Close the ink access door.

    Closing the ink access door

  11. Align the print heads.

    • If your printer has a touch screen control panel, follow the prompts on the control panel to print an Alignment page, and then follow the instructions on the page to align the printheads.

    • If your printer does not have a touch screen control panel, a TO blinks on the control panel and an alignment page prints automatically. Follow the instructions on the page to align the printheads.

restart the printer

Reboot the printer to recover from errors or failures.

  1. With the printer turned on , unplug the power cord from the product.

  2. Disconnect the power cord from the power source.

  3. Wait 60 seconds.

  4. Plug the power cord back into the wall outlet and into the printer.

    NOTE:

    HP recommends that you plug the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

$40.84
HP 3YP17A Tricolor Printhead for HP Smart Tank 720 750 790—
$40.84

Product Information

Shipping & Returns

Description

Compatible Printers
SmartTank-670
SmartTank-720
SmartTank-725
SmartTank-750
SmartTank-755
SmartTank-790
SmartTank-795
SmartTank-6000-series
SmartTank-7000-series
SmartTank-7300-series
SmartTank-7600-series

SmartTank 7605

 

How to :

Determine which printhead caused the error

Look at the control panel (non-touchscreen printers) or printer display (touchscreen printers) to determine which printhead caused the error.

  • If the error screen Print head problem indicates that the tri-color printhead is not communicating or the  Attention lightattention icon orange inline and the tri-color print head icon are flashing, it is the tri-color print head that caused the error.

    Blinking tricolor printhead icon

  • If the error screen Print head problem indicates that the black printhead is not communicating or the  Attention lightattention icon orange inline and the black printhead icon are flashing, it is the black printhead that caused the error.

    Blinking black printhead icon

  • If the error screen Print head problem indicates that the tri-color and black printheads are not communicating or the  Attention lightattention icon orange inline and both printhead icons are blinking, both printheads have caused the error.

    Blinking tricolor and black printhead icons

Check the print heads

The printer may display an error if the printheads are not installed correctly.

Make sure all ink tanks are at least half full and there is paper in the input tray.

  1. Raise the ink access door and wait for the carriage to stop.

    Opening the ink access door

  2. Make sure the print head cover is closed.

    • If the print head cover is closed, continue with the following steps.

    • If the print head cover is open, press down to close it, close the ink access door, and then try printing. If the error persists, continue with these steps.

  3. Press the blue button on the print head carriage to open the print head cover.

    Opening the print head cover

  4. On the printhead with the error, press down to release it, and then pull it out of the slot.

    CAUTION:

    To avoid wasting ink, hold the print head by its sides and keep it upright at all times.

  5. Make sure the caps on top of the new printhead have been removed.

    Checking that the caps on top of the print head have been removed

  6. Make sure you have removed the tape from the print head contacts.

    CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. Do not reapply the protective tape over the contacts. Touching these parts can cause clogging, ink failure, and poor electrical connections.

    Checking that the tape has been removed

  7. Insert the print head into the slot until it clicks into place.

    Inserting the print head into the slot

  8. Repeat the above steps for the other head only if indicated by the error message or  print head icon .

  9. Close the print head cover.

    Closing the print head cover

  10. Close the ink access door.

    Closing the ink access door

  11. Align the print heads.

    • If your printer has a touch screen control panel, follow the prompts on the control panel to print an Alignment page, and then follow the instructions on the page to align the printheads.

    • If your printer does not have a touch screen control panel, a TO blinks on the control panel and an alignment page prints automatically. Follow the instructions on the page to align the printheads.

restart the printer

Reboot the printer to recover from errors or failures.

  1. With the printer turned on , unplug the power cord from the product.

  2. Disconnect the power cord from the power source.

  3. Wait 60 seconds.

  4. Plug the power cord back into the wall outlet and into the printer.

    NOTE:

    HP recommends that you plug the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.